by affaan-m
The logistics-exception-management skill helps handle freight delays, damage, loss, refusals, disputes, and claims with structured escalation, evidence review, and customer-ready next steps. Built for issue tracking and operational decision-making, it fits logistics teams that need repeatable guidance instead of a generic prompt.
by affaan-m
customer-billing-ops helps with real customer billing work: subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use it for Customer Success, support, billing ops, or founders who need the safest next action, not generic billing theory.
by affaan-m
carrier-relationship-management is a focused skill for managing carrier portfolios, negotiating rates, running RFPs, building routing guides, and scorecarding performance. It helps transportation managers and Customer Success teams make better freight allocation decisions with structured, evidence-based reasoning.
by coreyhaines31
Use the referral-program skill to design or improve referral and affiliate programs. Learn install options, required inputs, workflow, references, and practical usage for Product Marketing teams.
by coreyhaines31
onboarding-cro helps improve post-signup onboarding, activation, and time-to-value. Install it from the marketingskills repo to diagnose onboarding friction, define the aha moment, refine checklists and empty states, and turn weak first-run flows into measurable experiments.
by phuryn
The value-prop-statements skill turns an existing value proposition into targeted statements for marketing, sales, and onboarding. Use it when you need segment-specific messaging, clearer positioning, or stronger copy from a single core offer. This value-prop-statements guide fits value-prop-statements for Copywriting workflows.
by deanpeters
The eol-message skill helps you write clear, empathetic EOL announcements with rationale, customer impact, and next steps. Use it when retiring a product, feature, or plan and you need an eol-message guide that protects trust and reduces confusion.
by Eronred
review-management helps you analyze, respond to, and improve app store reviews and ratings. Use it to triage negative feedback, spot themes, draft better replies, and turn review patterns into product and reputation actions. It’s a strong fit for review-management for Brand Review work and for teams that need a repeatable review-management guide.
by Eronred
subscription-lifecycle helps Product Management and growth teams optimize the full subscription journey from trial start through conversion, renewal, cancellation recovery, and win-back. Use this subscription-lifecycle guide when you need stage-based metrics, practical actions, and clear guidance for weak trial conversion, churn, dunning, or reactivation.
by Eronred
The retention-optimization skill helps Product Management teams diagnose churn, improve engagement, and raise lifetime value with benchmark-aware, prioritized recommendations. Use it when you need a retention-optimization guide for Day 1, Day 7, and Day 30 retention, or when users ask why users leave, stop returning, or uninstall.
by rameerez
customer-empathy is a lightweight prompt skill for customer-first product thinking. Use it to clarify who you are building for, what they need, where they get stuck, and how to improve onboarding, UX, feature priorities, or customer success decisions.
by BrianRWagner
testimonial-collector helps you request, capture, score, and format client testimonials with a repeatable workflow. Use it for social proof, testimonial-collector guide tasks, and testimonial-collector for Sales Outreach when you need credible quotes, better context, and publishable output from happy clients.
by coreyhaines31
The churn-prevention skill helps teams design better cancel flows, save offers, dunning, and Customer Success routing. Use it to install and apply a practical churn-prevention workflow with `SKILL.md`, `references/cancel-flow-patterns.md`, and `references/dunning-playbook.md`.
