Carrier Management

The logistics-exception-management skill helps handle freight delays, damage, loss, refusals, disputes, and claims with structured escalation, evidence review, and customer-ready next steps. Built for issue tracking and operational decision-making, it fits logistics teams that need repeatable guidance instead of a generic prompt.

carrier-relationship-management is a focused skill for managing carrier portfolios, negotiating rates, running RFPs, building routing guides, and scorecarding performance. It helps transportation managers and Customer Success teams make better freight allocation decisions with structured, evidence-based reasoning.