by affaan-m
customer-billing-ops helps with real customer billing work: subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use it for Customer Success, support, billing ops, or founders who need the safest next action, not generic billing theory.
by deanpeters
finance-based-pricing-advisor evaluates pricing changes using ARPU, conversion, churn risk, NRR, and CAC payback. Use it to decide whether a price increase, discount, new tier, or add-on should ship.
by deanpeters
The eol-message skill helps you write clear, empathetic EOL announcements with rationale, customer impact, and next steps. Use it when retiring a product, feature, or plan and you need an eol-message guide that protects trust and reduces confusion.
by Eronred
subscription-lifecycle helps Product Management and growth teams optimize the full subscription journey from trial start through conversion, renewal, cancellation recovery, and win-back. Use this subscription-lifecycle guide when you need stage-based metrics, practical actions, and clear guidance for weak trial conversion, churn, dunning, or reactivation.
by Eronred
The retention-optimization skill helps Product Management teams diagnose churn, improve engagement, and raise lifetime value with benchmark-aware, prioritized recommendations. Use it when you need a retention-optimization guide for Day 1, Day 7, and Day 30 retention, or when users ask why users leave, stop returning, or uninstall.
by coreyhaines31
The churn-prevention skill helps teams design better cancel flows, save offers, dunning, and Customer Success routing. Use it to install and apply a practical churn-prevention workflow with `SKILL.md`, `references/cancel-flow-patterns.md`, and `references/dunning-playbook.md`.
